One queue for the team.Worked from the keyboard.
Chat, email and every hand-off from the AI land in one place, with the context, timers and shortcuts it takes to close them.
Inbox
Views
Diego Alvarez09:12
Every time I sign in with Okta it sends me back to the login page. Whole team is locked out.
AI Assistant09:12
Sorry about that. I couldn't find a fix for this in our docs, so I've passed it to the team. Someone will reply right here.
Handed over by the AI agent
Reply… type / for saved replies
Contact
CompanyNorthwind
Past conversations
- Invoice for MarchClosed
- Seat upgradeClosed
Tags
Saved views
Cut the queue the way you think
Group conditions with AND and OR, save the result, and “urgent and unassigned, or breached” is one click for the whole team. Try the switches.
Saved view
Needs attention
All of
All of
3 of 7 conversations
- Diego AlvarezSSO login loops back to the starturgent#bug—
- Lena HoffmannInvoice shows the wrong VAT numberhighbreached#billingTom
- Aiko TanakaCan we move to annual billing?#billing—
- Sam OkaforWebhook retries after a timeout#apiYou
- Marta SilvaExport stuck at 40%urgent#bugSara
- Priya NairAdding two more seatsbreached#account—
- Olu AdeyemiRefund for a duplicate chargehigh#billing—
Macros
Reply and act in one send
A macro carries the reply and everything that should happen after it: status, priority, assignee, snooze and tags.
- Saved replies with / shortcuts and fuzzy search
- Attachments, emoji and markdown in the composer
- AI assist to shorten, soften or formalise a draft
Macros
Exports fail at 40% every time since yesterday's update.
In the conversation
Everything already on screen
Who they are, what they asked before, who else is looking and when the reply is due, without opening another tab.
Customer context
Company, past conversations, the SLA countdown and a live preview of what they're typing.
Past conversations
- Invoice for Marchclosed
- Seat upgradeclosed
- SSO questionon_hold
“actually it’s the second invoice that…”
Collision detection
See who has the conversation open, and who's typing, before you both answer.
Tom is typing a reply
Internal notes & @mentions
Talk it through inside the conversation. The customer never sees it.
Internal · only your team sees this
AI assist on the draft
Suggest a reply, summarise the thread, or rewrite what you've typed.
hi, so basically the export thing is fixed now i think, can u try again?
Follow-up reminders
A private nudge to check back, without changing what the customer sees.
Private to you
Inbox questions
Chats from the widget, email, and every conversation the AI agent hands over. They share one queue, one set of views and one set of shortcuts.
Still curious? Email hello@kuvra.dev