Terms of Service

These terms form an agreement between Sukses360 Ltd(“we”, “us”) and the person or organisation that creates or uses a Kuvra account (“you”). If you accept them on behalf of an organisation, you confirm you have authority to bind it.

By creating an account or using Kuvra, you agree to these terms, our Acceptable Use Policy, and our Privacy Policy.

Kuvra provides a shared inbox, an embeddable chat widget, a knowledge base, an AI agent, and related features and APIs. We may improve, change or retire features over time. If we remove something material to a paid plan, we will give reasonable notice.

• You must give accurate information and keep your sign-in details secure. We recommend turning on two-factor authentication.
• You are responsible for what happens under your account and in your workspaces, including the actions of teammates you invite.
• You must be at least 16 and able to form a binding contract.

Plans and prices are listed on our pricing page. The Starter plan is free within its limits. Paid plans are charged per seat, per AI resolution, or both, as described for the plan you choose. AI replies beyond a plan’s monthly allowance are charged at the published rate.

Fees are payable in advance for each billing period unless stated otherwise, exclude taxes, and are non-refundable except where the law requires. We may change prices with at least 30 days’ notice, taking effect from your next billing period.

You own the content you and your customers put into Kuvra (“Customer Data”). You give us permission to host, process and transmit it only as needed to provide and secure the service. We act as your processor for personal data in Customer Data, as described in our Privacy Policy.

You are responsible for having the right to use Customer Data with Kuvra, including telling your own customers how you use a support chat and AI assistant.

The AI agent answers from the knowledge base content you provide. AI output can be incomplete or wrong. You are responsible for your knowledge base, for how you configure the AI, and for reviewing its use with your customers. Do not rely on it for legal, medical, financial or other high-risk advice.

We do not use your Customer Data to train our own AI models.

If you connect a third-party app such as Gmail, Slack, HubSpot, Linear or Shopify, your use of that app is governed by its own terms. You authorise us to exchange data with it on your behalf. We are not responsible for third-party apps or for changes they make that affect an integration.

Kuvra, including its software, design and documentation, belongs to Sukses360 Ltd and its licensors. We grant you a limited, non-exclusive, non-transferable right to use it during your subscription. Feedback you give us may be used without obligation to you.

We work to keep Kuvra available and secure, but we do not promise it will be uninterrupted or error-free, and no service-level commitment applies unless we agree one with you in writing.

You can stop using Kuvra and close your account at any time. Paid subscriptions end at the close of the current billing period.

We may suspend or end access if you materially breach these terms or the Acceptable Use Policy, fail to pay, or if needed to protect the service or others. Where reasonable, we will warn you first. After termination, you can ask us to export your Customer Data within 30 days, after which we may delete it.

Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, or anything else that cannot be limited by law.

Otherwise, neither party is liable for indirect or consequential loss, or for loss of profits, revenue, data or goodwill. Each party’s total liability arising from these terms in any 12-month period is limited to the fees you paid us in that period, or £100 if you are on a free plan.

Except as stated in these terms, Kuvra is provided “as is” and we exclude all implied warranties to the extent the law allows.

We may update these terms. If a change materially affects you, we will give at least 30 days’ notice by email or in the product. Continuing to use Kuvra after a change takes effect means you accept it.

These terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction over any dispute arising from them.

Questions about these terms: privacy@kuvra.dev.