For ecommerce
Every shopper answered,even in November.
Sizing, shipping and returns are answered from your store’s own policies, in the shopper’s language. Questions about a specific order go to your team.
Who answers what
Policies to the AI. Orders to your team.
Most store questions are already answered on a page somewhere. The AI answers those from your help articles. It can't see orders, so anything about one order, or anything your articles don't cover, goes to a person.
Incoming
Do you ship to Ireland?
Shipping page
An example morning at a fictional store.
Orders
The store, one question away
Connect Shopify in Settings → Integrations and your agents can ask Kuvra Copilot to look up an order, a customer or a product without leaving the conversation. It shows what it's about to do and waits for a confirm.
Where is order #1042? It’s been six days.
10:42
I don’t have access to individual orders, but someone from the team can check it for you.
AI · 10:42
Reply to Maya…
Kuvra Copilot
⌘JAsk anything, or attach an image…
01Maya asks for a person
The AI can't see orders, so it says so. She taps “Talk to a human”.
02Copilot finds the order
It asks Shopify once you confirm, and lays out what it found.
03You reply with the details
Tracking and dates, in one message, without opening Shopify.
Built for stores
The details retail needs
A nudge before checkout, photos of what arrived, damaged orders that jump the queue, and one set of policies for every country you ship to.
northfold.com/checkout
Questions about delivery or returns before you pay? Ask here.
A nudge at checkout
Show a welcome message on any page whose address contains /checkout, after a delay you choose, so questions come before the cart is abandoned.
It arrived like this.
Sorry about that. The box is torn at the corner. I’ve passed this to the team so they can sort a replacement.
Photos, understood
Shoppers attach or paste a photo, up to 10 MB. The AI can see what's in it, and your team gets the picture with the conversation.
When Customer sends a message
If Message text contains damaged
Then Set priorityUrgent
When Customer sends a message
If Message text contains damaged
Then Add tagdamaged
Damaged orders jump the queue
Triggers watch what customers write. When a message mentions damage, raise the priority and tag it, so it lands with the right SLA.
How long do I have to send a return?
DE → ENShow original
Du hast 30 Tage ab Lieferung.
EN → DEShow original
Every market, one set of policies
The AI replies in the shopper's language. When your team takes over, messages are translated both ways, with the original a click away.
Peak season
Pay for the peak, not all year
Retail volume triples for six weeks and then drops. Pay per resolution while it's busy, move to a plan when it levels out. Your setup stays the same either way.
One month of support
Drag to a quiet month, then to your holiday peak.
$9 / seat + $0.49 per AI resolution
1,000 AI replies included, then $0.49
5,000 AI replies included, then $0.49
Change plans from Settings → Billing whenever the season turns. Nothing about your setup changes.
List prices, billed monthly. Annual billing is lower on Growth and Scale.
Questions from store teams
No. The AI answers from your help articles, so it covers shipping times, returns and sizing but can't see individual orders. Order questions go to your team, who can look the order up in Shopify with Kuvra Copilot.
Still curious? Email hello@kuvra.dev