For support teams
Stop answeringthe same question twice.
An AI agent answers the repeats from your own docs, day and night. Your team gets the rest, with the history already attached.
An example day in the queue
22:48
“Can I pause my subscription?”Answered by the AI agent
Four things that make a queuefeel heavier than it is
The same question, forever
A handful of questions make up most of the queue, and every one gets typed out again by a person.
Context lives in tabs
Who is this, what did they ask last time, which plan are they on: three tools and a search box away.
Nights and weekends
Volume doesn't stop when the team goes home, so Monday starts with a backlog instead of a plan.
Nobody knows what's late
Response targets live in a document, so a breach shows up in a report weeks later.
When a person is needed
A hand-off, not a restart
What the AI can’t answer reaches your team as a conversation already in progress, not a ticket that starts from zero.
- 01
The AI can't confirm it
Nothing in your docs clears the bar, so it says so and hands the conversation over instead of guessing.
Can you extend our trial by a week?
That’s one for the team. I’ve passed it on and someone will reply here.
new → handed over
- 02
A teammate picks it up
The whole thread, the company and past conversations are already on screen. Nobody asks the customer to repeat themselves.
CompanyNorthwind · Growth trial
Past2 conversations, both closed
SLAFirst reply in 38:10
MMaya assigned herself
- 03
One macro closes the loop
The reply, the status, the tag and the follow-up go out in a single send.
Done, your trial now runs until the 21st. Shout if you need anything else.
on_customer#trialFollow up Fri
Setup
Live the same day
Three steps, no migration project. Keep your help centre where it is.
Add the widget
One script tag on your site or app. Theme it to your brand and lock it to your own domains.
<script src="https://widget.kuvra.dev/v1/loader.js" data-workspace="ws_1a2b3c" async ></script>
Import your docs
Point Kuvra at your help centre. Pages become knowledge-base articles and the agent can answer from them.
- Getting started
- Billing & invoices
- Exporting your data
Set your targets
Response and resolution targets per priority. From then on they're checked every minute.
Questions from support teams
No. It takes the repeat questions your docs already answer. Everything else goes to your team, with the history attached, and the AI steps back as soon as a teammate replies.
Still curious? Email hello@kuvra.dev