Round the clock
Answers at 3am.Your team asleep.
The AI answers from your help articles at any hour, in any language. What needs a person waits for your team, and the widget tells customers when you’re away.
Support hours
Your hours, and the widget knows them
Set a weekly schedule in your time zone. The widget shows Online during it and Away outside it, with your offline message, without anyone flipping a switch.
Support Hours
Set when your team is available to respond to customers
Weekly schedule
40 weekly hours. In Chat Widget → Availability, turn on Use support hours.
Preview the widget at
How can we help?
We’re not available right now, but leave a message and we’ll get back to you.
How do I reset my password?
Where do I find my invoices?
Toggle a day off, then pick a moment. The status and message follow your schedule.
Overnight
Answers what it knows. Waits on what it doesn't.
Most night-time questions are already in your help articles, so the AI answers them. Anything else, it says so, and the conversation waits for a person instead of getting a guess.
Answered overnight by the AI
- 00:40How do I reset my password?EN
- 02:14Vocês enviam para o Brasil?PT
- 04:52¿Puedo cambiar mi plan a anual?ES
- 06:30Where do I find my invoices?EN
Answered from your help articles, in the language each question was asked in.
- 03:05A customer writes in“I was charged twice this month.”
- 03:05The AI answers what it canBilling details aren't in the help articles, so it says a person will help.
- 03:06They tap “Talk to a human”The conversation moves to On you.
- 03:06The AI steps backIt stops replying in that conversation, so nothing is guessed overnight.
- 09:04Your team replies in the morningThe reply is waiting in the Messages tab the next time they open the widget.
The morning after
Start the day with the right queue
Nobody gets woken up, the conversations that need a person are easy to find, and customers see your reply where they left off.
No pings at 3am
Each teammate sets quiet hours in their own time zone, and notifications stay silent until morning.
The overnight queue, first
Filter the inbox to On you and Created today to see exactly what came in overnight and needs a person.
Messages
The reply finds them
Their conversations stay in the widget's Messages tab, so your morning reply is there when they come back.
Questions about after-hours support
No. The AI answers whenever a new conversation comes in, day or night. Support hours only change what the widget shows: Online during your hours, Away with your offline message outside them.
Still curious? Email hello@kuvra.dev